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Thanks for visiting our web site.

Thanks for visiting our web site. We are one of the best classic Scandinavian furniture stores in Japan, both new and vintage. Our web site is serviced only in Japanese, but all the nationals are welcome. Also we are happy to serve you looking us from outside of Japan. If you have any questions, please email us at info@comfort-mart.com. We will reply your email in 48 hours except holidays; Wednesdays, Fridays, and New Year holidays. For more details about our holidays, please go to the top page, and scroll down. You see our bi-monthly calendar where all our holidays are filled in by blue.

Our opening hour is from 11:00 to 19:00.

Phone : 0594-23-3780 (+81-594-23-3780 from outside of Japan)
Fax : 0594-23-6404 (+81-594-23-6404 from outside of Japan)

※There is only one English speaking personal at store, Eishu Kanemoto. If he is off the desk, please leave a message on whoever takes a call, or just hung up and send an email at info@comfort-mart.com. He will get back to you as soon as he can.

Shipping

【Domestic】

Small Items: Kuroneko Yamato TA-Q-BIN(クロネコヤマト宅急便
Large Items: Kuroneko Yamato Household Goods TA-Q-BIN(ヤマトらくらく家財宅急便

【International】

TBD

Our choices are following:
- Kuroneko Yamato International TA-Q-BIN
http://www.kuronekoyamato.co.jp/en/personal/international/itn_taqbin/
- Fedex
http://www.fedex.com/jp_english/
- Air Port to Air Port Freight

ATTENTION FOR INTERNATIONAL CUSTOMERS: All the fragile items MUST be packed for fee by professionals for safe oversea delivery.

Shipping Cost

【Domestic】


Please check the site below for rates.
http://date.kuronekoyamato.co.jp/date/Main?LINK=TK (Japanese only)

To Tokyo, check below.
http://date.kuronekoyamato.co.jp/date/Takkyubin (Japanese only)

For example, it costs 1,836 yen (as of 2015, Jan.) for one dinning chair to Tokyo.

Please contact us for all the other shipping charges.

【International】

We will give you a cost estimate depending on the destination and size. It takes a week or so to get you a freight cost.

For example, the cost to ship one dinning chair to Seoul, South Korea by Fedex Door to Door is 50,000 yen to 100,000 yen, depending on weight.

Free Shipping

【Domestic】
Free of shipping charge if an ordered item is more than 30,000 yen including tax.
※This rule is only applied if the item can be shipped by Kuroneko Yamato TA-Q-BIN

【International】
No free shipping.

Payment

All purchases have to be prepaid.

【Domestic】

-Credit Card
-Wiring (Bank to Bank)
-COD (only when with Yamato TA-Q-BIN)

We will give you an invoice including payment details once the total and delivery date are fixed with you.
The payment has to be done before shipping. Please don't worry even though you don't find a payment link when you place an on-line order. We will give you a payment link once the total and delivery date have been fixed with you.

【International】

Credit Card only.
*All the major credit cards are accepted.

We will send you a URL where you can get the on-line payment done (Japanese only) once the total has been fixed with you. You have to get the payment done in a specified period of time(usually a week).

Cancel

You CAN'T cancel the order paid already.

Return

【Domestic】

No returns are accepted unless pre-agreement exists with a customer.
But we do our best to get you the best solution if the item you buy causes you inconvenience.
If anything is wrong about an item delivered, please do not hesitate to contact us.
You have to notify us within 3 days after the delivered date by email, if it delays, no reaction is expected from us.

Before you place an order, please keep these in mind.

- COLOR -

The item colors are influenced by your computer monitor specifications. Therefore you CAN’T claim on item colors
if those are different from the ones on your monitor.

- VINTAGE -

All the vintage items have been refurbished with our expertise. We are one of the top workshops in Japan.
But you have to understand all the vintage items ARE old, NOT new. Small scratches, dents and discoloration are there. You CAN’T make a claim if this is a reason.

- NEW -

We sell both new and vintage items.
For new items, we follow all the manufacturers’ rules. No exception. We will consult with a manufacturer every time a customer makes a claim. Please bear in mind that some of your claims may not be applied under their rules.

- DAMAGE -

Japan is a safe country but not 100%.
We pack your item with a special care. But only once in a while, the item is delivered damaged.
PLEASE CHECK THE ITEM FULLY AS SOON AS IT IS DELIVERED. AND IF THE DAMAGE IS FOUND, PLEASE CONTACT US. AND IF THE DAMAGE IS FOUND, PLEASE DO NOT DISCARD ITS PACKING BOX.

As soon as we hear from you about the damage, we will contact a shipping company to get the investigation started. The first step, we usually have a shipping company visit you to see and check the item and box. And it files the case. No case is filed without the investigation. Once the case has been filed, we start to prepare a replacement. If the same item can’t be prepared or it takes longer time to get you the same item than you expect, we will ask you if you want the full refund. When the full refund is agreed with you, it is paid right away to a bank account you specify. The bank account have to domestic. The damaged item is collected by the shipping company.

- SIZE -

All the sizes are on the web page. Please contact if you are unsure. The size is very important particular when the item is delivered to your premise. Please check your door size and hallway size if the item fits enough to go though.

- TRANSFER -

If a purchased item is transferred to another country after we make a delivery domestically, all the claims are NOT accepted. We DO NOT recommend any international transfers.

【International】

No return is accepted.

All the shipped items are fully insured. If you find any damages on the item. Please contact your local agency to file the claim. If you want us do some paperwork to file the claim, please let us know. We will do our best.

TAX

【Domestic】

No duty free items are sold.

【International】

Please contact your country’s tax bureau. Import tax is on your responsibility.

ATTENTION TO ALL THE INTERNATIONAL CUSTOMERS
Some of our manufacturers prohibit us to export their products, and resell those in different countries. If we are noticed of that by a third party, we immediately repot that to a manufacturer.

COMFORT MART
299-1 Aza-Miyahigashi Oaza-Harima
Mie-ken 511-0862 Japan
tel : +81-594-23-3780
fax : +81-594-23-6404
email : info@comfort-mart.com




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